Video Appointment

Receive Pet Care from Home

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Birch Island Veterinary Center is now offering remote healthcare services with TeleVet! With the TeleVet mobile app you can easily send virtual consultation requests to us whenever your pet is sick or injured.


To get started, download the TeleVet app on the iTunes or Google Play store and create your personal profile and your pets (pictures encouraged!). When you need us, create a consultation request detailing your pet's issue. Upload any pictures or videos, instant messages, and talk with us face to face through a video conference call to help get your pet feeling better again.

*This service is only available for current Birch Island Veterinary Center clients and patients.

We look forward to talking with you soon!

Frequently Asked Questions


How much do virtual consultations cost?


Virtual consultations initiated by you, the client, are $45. Note that this is less than the cost of an in-person office visit. If you have purchased one of our annual wellness plans, please contact our office before scheduling a consultation as it may be free!

Follow-up visits that you request are $25.

For surgical rechecks that we reschedule, the cost is included with the surgery so there is no additional cost to you.


When can I request a virtual consultation?

  • Post Surgical Rechecks
  • Preventative Care
  • Limping-Sudden Onset
  • Urinary Issues-Female Pets Only
  • Diarrhea-Starting in the last 2-3 days
  • Hospice/End of Life Care
  • Coughing-Starting in the last 72 hours
  • Respiratory Infections-Cats Only
  • Behavioral Issues
  • Skin Issues/Rashes/Biting/Licking
  • Vomiting-Chronic morning or bile vomiting

Please give our office staff a call if you have any questions about your appointment

What if my problem cannot be fixed via the virtual consultation and results in me having to schedule an office visit for a physical exam?


If you start with a virtual consultation and end up with the doctor requesting a follow up physical exam to solve the problem, the cost of the virtual consultation will be deducted from the cost of your office visit.

If my pet has not been examined in over a year, can I use the app?
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Yes, but the doctor will not legally be able to prescribe medications until they have performed a physical exam on your pet. The American Veterinary Medical Association explains that given the current state of technological capabilities, available research, and the current state and federal regulatory landscape, the AVMA believes that veterinary telemedicine should only be conducted within an existing Veterinarian-Client-Patient Relationship (VCPR).

Most states and the AVMA’s Principles of Veterinary Medical Ethics require a VCPR for a veterinarian to diagnose, prescribe medication or otherwise treat an animal. This requires us to have examined your pet within the last year.

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