Kristin is Birch Island's fear-free certified Hospital Manager. She is instrumental in keeping our practice running efficiently while sharing her kindness & humor with both staff and clients. Born and raised in Boston, MA, Kristin moved to Jacksonville in 2004 which is when she found her passion for helping animals as well as their owners. Since then, she has been in the veterinary field in various capacities. Kristin combines her managerial, administrative, customer service and animal care skills together to provide exceptional service to our clients & patients while overseeing daily hospital functions. In addition to her important role as office manager, Kristin has a full family life including a wonderful fiancé and five beautiful children, two of which are one-year-old twins! Of course, her family wouldn't be complete without Karma and Cash, the Pitbulls. With what little free time she has, a couple of Kristin's favorite activities are going to the zoo & swimming.
Hayley is our fear-free certified Technician Manager at Birch Island. She was born and raised in Jacksonville Florida and has been working in the veterinary field for over 11 years. Starting as a kennel tech at 16 where she discovered her passion for animal science, becoming a technician at the age of 18. She has a background in general practice and emergency medicine. Critical patient care is her favorite part about her job and she loves educating our pet parents to ensure their loved ones have the best quality of life. Hayley has a special interest in dental surgery and completed her veterinary dental certification in 2010. She currently lives in St Augustine with her boyfriend and their yellow Labrador named “Buck”. Hayley has worked closely with Dr. Dee for the last 6 years, and she is very excited to continue this journey with her and her team at Birch Island. She is currently pursuing her bachelor's degree in human nursing as well. She has a passion for science and nursing those in need back to health, animals and humans alike!
A Florida native, Kelly is one of our fear-free certified veterinary technicians with a diverse background in animal care. She has practiced in both general practice and specialty hospitals for the past 5 years. Passionate about conservation, Kelly got hands-on experience working with wildlife such as rhinos (see pic) at White Oak Conservation in Yulee. Her goal is to continue assisting in those efforts as well as having her own farm one day. Kelly has three cats and enjoys traveling and going on adventures with her husband. We are lucky to have such a dedicated and enthusiastic animal advocate on our team.
Leslie is a Florida native, having been born here in Jacksonville. She spent some time in Pennsylvania, before moving back here in 2000. Having a strong interest in science, Leslie graduated from Keiser University as a Radiologic Technologist as well as Sanford Brown where she became a certified veterinary technician. She has now worked with animals for over 15 years including five as a vet tech. Leslie has a large family of animals including Lycan, a Boxer mix and Minion, a teacup Chihuahua along with two cats, Asia and Thriller, as well as two ferrets. Rounding off the pack is Rowdy, a quarter horse Leslie takes great pride in. When not with animals, Leslie can be found combing the beach or thrift stores and is a big fan of Halloween. We happily welcomed this knowledgeable & dedicated fear-free certified animal aficionado to our team in 2019!
All the way from Illinois, Lucia is currently at UNF with plans to attend vet school once she graduates. She has worked with a variety of animals including exotics & pocket pets and she brings that valuable experience with her to Birch Island. At home, she has a Sphynx cat named Binx and Ruger, a Doberman Pinscher. Lucia loves to travel and explore new places but is just as happy spending time with family and friends. A fan of plays & musicals, Lucia can often be found at the Alhambra Theatre. Her bright and positive attitude, willingness to help others, sense of humor and strong work ethic all make Lucia a star part of our team.
A strong love for animals led Paige to become a valued team member at Birch Island, greeting and assisting clients and their pets at our reception area. Her enthusiasm, friendliness, and initiative are the perfect combinations to provide our guests with outstanding customer service and support. Paige grew up here in Jacksonville and currently attends FSCJ studying education. She loves spending time with her three dogs – Abby, Maggie & Lacey – and her cat, Kitty. You can also find Paige enjoying outdoor activities like camping, playing sports, going to the beach or working out at the gym. She is always happy to help our visitors feel welcome and answer any questions you may have!
A happy & helpful face at the front desk, Crystal is one of our awesome receptionists! Her outgoing & sociable nature combined with her love for animals makes her the perfect addition to our team. Crystal shares her home with three cats – Dexter, Fresca & Chip – and dog, Buster. She has been a veterinary receptionist for several years and truly enjoys her role. We were lucky to welcome her aboard in 2019. In her free time, Crystal likes going to the beach, soaking up the Florida sun and watching scary movies. Her dream is to one day tour the country in an RV with her life partner Natasha and visit all 50 states. But, for now, she loves that she has the opportunity to interact with such great people & pets. Thank you for joining us, Crystal!
Jessica joined the Birch Island family in February of 2020. Her love of animals and kind, caring & outgoing nature have made her a perfect addition to our team. Jess has a large fur family including four horses (Tennessee Walkers Gypsy, Jed & Cocoa plus Morgan mix, Rocky) and a Yorkie named Nike. Originally from Atlanta, Jessica loves going to the beach, being outdoors, monster fish tanks and spending time with friends and family. You can’t miss her sparkling smile at our front desk!
Social Media Coordinator
You may not see a lot of Laurie in person, but you will certainly hear from her! Joining the Birch Island team while it was still in its planning stages, Laurie quickly took on the role of social media manager as well as an event coordinator. A passion for writing and a background in the veterinary field were the perfect combinations for her to be the go-to person for keeping our Facebook and Instagram pages active & inspired. In addition, she contributes content to the website and participates in community events. Laurie is a friendly face around the office as she comes in routinely for updates on happenings and meets with staff. A former vet tech from Massachusetts, Laurie, and her family moved to Florida in 2017. She met Dr. Dee soon after and was honored to be asked to partake in the Birch Island journey. Sharing a home with four Pitbull mixes, two rabbits, a bunch of fish and two humans (husband and stepson) is an adventure in itself, but Laurie also enjoys travel, wildlife tours, festivals and social meetups with friends. One of the first people on board at Birch Island, she has enjoyed watching it develop and grow. It’s been wonderful for me – I mean “her” – to be part of the team.